97pkr Privacy Policy – How We Collect, Use & Protect Your Personal Data

1. Introduction

This Privacy Policy ("Policy") applies to all personal data collected and processed by 97pkr ("the Platform", "we", "us", "our") in connection with the operation of the online casino and sports betting platform accessible at 97pkr.asia and its subdomains.

97pkr is committed to protecting the privacy of all players and visitors. We process personal data only for the legitimate purposes described in this Policy and in compliance with applicable data protection principles. This Policy should be read alongside our Terms & Conditions and Responsible Gaming Policy, both of which are available on the 97pkr platform.

By creating an account, completing KYC verification, making a deposit, or otherwise using the 97pkr platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree, please do not use the 97pkr platform.

2. Data We Collect

97pkr collects personal data through multiple channels, including account registration, KYC submission, payment processing, and platform usage. The categories of data we collect include:

We collect only the minimum data necessary for the purposes described in this Policy. We do not collect sensitive data categories such as health information, political opinions, or biometric data beyond what is inherent in CNIC document processing.

3. How We Use Your Data

97pkr uses the personal data described above for the following purposes:

• Account management: Creating, maintaining, and securing your 97pkr account, including login authentication and OTP verification.
• KYC compliance: Verifying your identity and eligibility to use the platform, including age verification and fraud prevention.
• Payment processing: Facilitating PKR deposits and withdrawals via JazzCash, Easypaisa, and local bank transfers, and verifying that payments are made from accounts registered in your name.
• Platform operation: Delivering casino games, sports betting markets, live dealer services, and other platform features.
• Responsible gaming: Monitoring betting patterns to identify potential problem gambling indicators and enforcing self-exclusion requests.
• Legal obligations: Complying with applicable anti-money laundering requirements, fraud prevention obligations, and regulatory reporting duties.
• Customer support: Responding to account queries, resolving disputes, and investigating complaints.
• Platform improvement: Analysing aggregated usage data to improve the 97pkr platform, game catalogue, and user experience.
• Communications: Sending account notifications, security alerts, and — where you have opted in — promotional communications. You may withdraw marketing consent at any time via account settings.

4. Legal Basis for Processing

97pkr processes personal data on the following legal bases:

• Contractual necessity: Processing required to deliver the services you have contracted for by accepting our Terms & Conditions — including account creation, payments, and game delivery.
• Legal obligation: Processing required to comply with applicable legal and regulatory requirements, including KYC, anti-money laundering obligations, and responsible gaming duties.
• Legitimate interests: Processing for fraud prevention, platform security, technical improvement, and aggregate analytics, where these interests are not overridden by your data protection rights.
• Consent: Processing for marketing communications, where your explicit consent has been obtained. You may withdraw this consent at any time.

5. Data Sharing & Third Parties

97pkr does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We share personal data with third parties only in the following limited circumstances:

• Payment processors: JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, and USDT processing services receive the minimum data necessary to process your transactions. These processors are bound by their own data protection obligations.
• KYC verification partners: Identity document verification may be processed by a contracted third-party KYC service operating under strict confidentiality and data protection obligations.
• Technology providers: Platform hosting, CDN, and security service providers may process technical data on our behalf under data processing agreements that restrict use to the provision of contracted services.
• Legal and regulatory authorities: We will disclose personal data to law enforcement, financial regulatory bodies, or courts where required by applicable law or valid legal process. We will notify you of such requests where legally permitted to do so.
• Business transfers: In the event of a merger, acquisition, or sale of all or substantially all of 97pkr's assets, your personal data may be transferred to the successor entity, subject to equivalent privacy protections.

6. KYC Data Handling

97pkr treats KYC documentation — including CNIC scans — as a particularly sensitive category of personal data. The following specific protections apply:

• CNIC images and identity documents are stored in encrypted form on access-restricted servers separate from general account data.
• Access to KYC documentation is restricted to authorised compliance personnel and is logged for audit purposes.
• KYC data is not used for any purpose other than identity verification, age confirmation, and regulatory compliance.
• KYC documentation is retained for the period required by applicable legal obligations and then securely destroyed.
• 97pkr does not share CNIC data with third parties except as required for the contracted KYC verification process or by valid legal obligation.

If you have concerns about your KYC data, please contact the 97pkr compliance team via support channels.

7. Payment Data

Your payment method details — including JazzCash and Easypaisa wallet references and bank account names — are processed exclusively for the purposes of completing your deposit or withdrawal transaction. Payment data is transmitted over encrypted connections and is not stored in plain text on 97pkr servers.

Transaction records, including amounts, dates, and payment method identifiers, are retained in your account history for account management purposes and to satisfy legal record-keeping obligations. You can view your full transaction history from your 97pkr account dashboard at any time.

97pkr does not store full bank account numbers or complete mobile wallet credentials. Payment authentication is handled by the respective payment provider's own secure systems.

8. Cookies & Tracking Technologies

97pkr uses cookies and similar tracking technologies on the platform for the following purposes:

• Session cookies: Essential cookies that maintain your login session and account state. These are deleted when you close your browser and cannot be disabled without breaking core platform functionality.
• Preference cookies: Store your language, display, and responsible gaming settings between sessions.
• Security cookies: Used for fraud prevention, OTP verification state management, and CSRF protection.
• Analytics cookies: Aggregate, anonymised data about how players navigate the 97pkr platform. This data helps us improve the user experience. Individual users are not identifiable from analytics data.

97pkr does not use third-party advertising cookies, retargeting pixels, or social media tracking technologies. You can manage and delete cookies via your browser settings, though disabling essential cookies will impair your ability to use the platform.

9. Data Retention

97pkr retains personal data for the following periods:

• Account data: Retained for the duration of your account relationship with 97pkr and for a period of five years following account closure, to comply with applicable legal obligations.
• KYC documents: Retained for the period required by applicable anti-money laundering and identity verification regulations, typically five years from the date of verification.
• Transaction records: Retained for five years from the date of each transaction.
• Support communications: Retained for three years from the date of the communication.
• Technical/server logs: Retained for 90 days and then deleted.

Upon expiry of applicable retention periods, personal data is securely deleted or irreversibly anonymised. Retention periods may be extended where required by a legal hold or active dispute resolution process.

10. Data Security

97pkr implements appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and 97pkr servers.
• Encryption of sensitive data at rest, including KYC documents and financial records.
• Access controls restricting data access to authorised personnel on a need-to-know basis.
• Multi-factor authentication requirements for internal administrative access to player data systems.
• Regular security audits and penetration testing of platform infrastructure.
• Incident response procedures for detecting, reporting, and remediating data security events.

No data transmission over the internet can be guaranteed as completely secure. While 97pkr employs industry-standard security measures, we cannot guarantee absolute security. In the event of a data breach affecting your personal data, 97pkr will notify you and relevant authorities in accordance with applicable legal requirements.

11. Your Privacy Rights

Subject to applicable law and identity verification, you have the following rights with respect to your personal data held by 97pkr:

• Right of access: You may request a copy of the personal data 97pkr holds about you.
• Right to rectification: You may request correction of inaccurate personal data.
• Right to erasure: You may request deletion of your personal data, subject to legal retention obligations. Data required for regulatory compliance cannot be deleted prior to the expiry of applicable retention periods.
• Right to restriction: You may request that 97pkr restrict processing of your data in certain circumstances.
• Right to withdraw consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time via account settings or by contacting support.
• Right to data portability: You may request your account data in a structured, machine-readable format.

To exercise any of these rights, contact the 97pkr support team. We will respond to all verified requests within 30 days. We reserve the right to verify your identity before processing any data rights request.

12. Children & Minors

The 97pkr platform is strictly intended for persons aged 18 years and over. We do not knowingly collect personal data from individuals under the age of 18. CNIC-based KYC verification is designed specifically to identify and reject under-age account applications.

If we become aware that an account has been registered by or on behalf of a person under 18, that account will be immediately suspended, all personal data will be securely deleted following applicable legal holds, and any deposited funds will be returned to the verified payment source after investigation.

If you believe that a minor has accessed the 97pkr platform, please contact our support team immediately.

13. Changes to This Privacy Policy

97pkr reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or platform features. Material changes will be communicated through the platform with reasonable notice prior to the effective date. The "Last updated" date at the top of this Policy will be revised accordingly.

Your continued use of the 97pkr platform after the effective date of any update constitutes acceptance of the revised Policy. If you do not agree with material changes, you should close your account before the effective date of those changes.

14. Contact Us

For privacy-related enquiries, data rights requests, or concerns about how 97pkr processes your personal data, please contact our support team. Our support staff are available 24 hours a day, 7 days a week, and all privacy enquiries are handled by personnel with appropriate data protection training.

📧 Email: support@97pkr.asia (plain text — not a clickable link)

When submitting a data rights request, please include your registered mobile number and a description of your request. Do not include your CNIC number or password in initial contact messages.