🎯 PLAY SAFE, PLAY SMART
At 97pkr, we believe that gambling should be a source of entertainment — not stress, financial hardship, or harm. This page explains the responsible gaming tools built into your 97pkr account, how to recognise when gambling stops being fun, and what to do if you or someone you care about needs help. Please read this carefully. It matters.
Need help right now? If gambling is causing you serious harm, activate self-exclusion immediately from your account settings or contact the 97pkr support team available 24/7. You are not alone.
Every 97pkr account includes these tools at no charge. Access them any time from your account settings — you don't need to be in crisis to use them.
Set a daily, weekly, or monthly cap on how much PKR you can deposit into your 97pkr account. Once the limit is reached, further deposits are blocked until the period resets. Increases to deposit limits take 24 hours to activate — decreases take effect immediately.
Define the maximum net loss you're comfortable with over a set period. Once your loss limit is reached, betting and casino games are automatically paused for the remainder of that period. This is one of the most effective tools for staying in control of your 97pkr spend.
Set a reminder that pops up after a defined gaming session length — 30 minutes, 1 hour, or a custom duration. The reminder prompts you to review how long you've been playing and gives you the option to continue or take a break. A small nudge can make a big difference.
Take a temporary break from 97pkr without permanently closing your account. Choose a cooling-off period from 24 hours up to 6 weeks. During this time your account is suspended for gaming and deposits, but remains accessible for withdrawal of existing balances.
The most powerful tool available. Self-exclusion suspends your 97pkr account for a minimum of 6 months or permanently. Once activated, self-exclusion cannot be reversed during the chosen period. 97pkr will also suppress all marketing to your contact details during exclusion. This is the right tool if gambling has become a problem.
At any time, you can opt out of all promotional communications from 97pkr — bonus offers, match-day promotions, and campaign emails. Opt out via account settings or by contacting support. You don't need to self-exclude to stop receiving marketing.
Self-exclusion is free, immediate, and irreversible during the chosen period. If you decide you need a break from 97pkr, here's how to activate it in three steps:
Navigate to your 97pkr account settings via the account menu. Look for the "Responsible Gaming" or "Account Controls" section.
Options include 6 months, 1 year, 3 years, or permanent exclusion. Choose the period that feels right — you can always contact support after the period expires if you want to continue exclusion.
Confirm via OTP. Self-exclusion is activated within 24 hours. Your account will be locked, marketing will stop, and any existing balance can be requested for withdrawal after a security review. If you need it done faster, contact 97pkr support directly.
Important: Self-exclusion at 97pkr applies to the 97pkr platform only. If you want broader exclusion from online gambling, we strongly encourage you to also speak to your mobile network provider about parental/content controls and to seek professional counselling support.
97pkr operates a strict 18+ age policy. No exceptions are made under any circumstances. This is not a checkbox on a form — it is enforced through mandatory CNIC-based KYC verification that every account must pass before withdrawals are permitted.
Pakistan's CNIC documents include the holder's date of birth. When you submit your CNIC for 97pkr KYC verification, our compliance team confirms your date of birth directly from your identity document. If your CNIC confirms you are under 18, your account will not be approved and will be immediately suspended.
97pkr does not permit parents or guardians to consent on behalf of underage users. There is no mechanism to grant access to users under 18 — the CNIC check is binary: verified adult or no access.
Gambling is entertainment. Most players at 97pkr — whether they're placing a bet on a PSL match from Karachi or trying out a new slot — are doing so safely within their means. But gambling can become problematic for some people, and the signs are not always obvious, even to the person experiencing them.
Here are some honest questions to ask yourself. If you find yourself answering yes to several of these, it's worth taking a step back and considering a cooling-off period or self-exclusion:
If you answered yes to three or more of the above, please consider activating a cooling-off period or self-exclusion on your 97pkr account. Talking to someone you trust about your gambling can also make a real difference.
97pkr wants you to enjoy the platform for a long time. These principles, if followed, make it significantly more likely that your experience stays positive:
Decide in advance how much PKR you're comfortable spending in this session. Use 97pkr deposit limits to enforce it automatically.
Losing sessions happen — that's the nature of gambling. The worst decisions are made when you're chasing losses after a bad run. If you're down, step away.
97pkr is an entertainment platform. All games have a house edge. Over time, the expected outcome is a loss. Treat every rupee spent as the cost of entertainment, not an investment.
Use 97pkr session reminders to prompt you to pause. Get up, get some water, and check in with yourself. Longer sessions increase the risk of impulsive decisions.
Gambling when you're stressed, upset, or trying to escape a problem almost always makes things worse. It's okay to step away from 97pkr when you're not in the right headspace.
Your 97pkr gambling budget should come from money that, if lost, does not affect your rent, utilities, food, or family commitments. If it would, that's not a gambling budget — that's money you need.
If you're concerned about your gambling — or someone else's — these resources are available. 97pkr support is available 24/7 to help you access platform tools immediately.
Available 24/7. Our support team can activate cooling-off periods, initiate self-exclusion, adjust deposit limits, or process account closure requests immediately. Contact us via the email address in the footer of this page.
If gambling has become a serious problem, professional counselling is the most effective intervention. Pakistan has qualified psychologists and counsellors available in Karachi, Lahore, Islamabad, Rawalpindi, and Faisalabad. Speak to a trusted GP as a first step.
Sometimes the most important step is simply telling someone close to you — a family member, a close friend — that gambling has become a concern. Being honest with someone you trust often provides both accountability and emotional relief.
✅ PLAY RESPONSIBLY WITH 97PKR
97pkr gives you the tools to stay in control: deposit limits, loss limits, session reminders, cooling-off periods, and self-exclusion — all built directly into your account. Use them. They're there for a reason.
⚠️ 18+ only. Gambling involves real financial risk. Only play with money you can afford to lose. If gambling is causing you harm, stop immediately and use the self-exclusion tool in your account settings or contact our support team.
Responsible Gaming Notice: 97pkr is strictly 18+. All accounts require CNIC-based KYC age verification. Gambling is entertainment — not a financial strategy. 97pkr provides free tools to help you control your gambling. If you believe you have a problem, activate self-exclusion today. Follow all applicable laws in your location.